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Shipping Policy
Everything you need to know about how we deliver your order — timelines, costs, and what to do if something goes wrong.
Pan-India Delivery
We ship to all states and union territories in India
3-5 Business Days
Standard delivery timeline after your order is dispatched.
Free Delivery
For retail orders above a minimum value.
Corporate orders charged at actuals.
01
Shipping Coverage
Where we deliver and what's currently outside our scope.
Domestic Shipping - Pan India
We ship to all states and union territories across India, including remote and Tier 3 locations. Delivery timelines may vary slightly for remote pin codes.
If you are unsure whether we can deliver to your specific location, WhatsApp us before placing your order — we'll confirm availability immediately.
International Shipping
If you are based internationally and wish to place an order, please contact us directly on WhatsApp to discuss options.
02
Delivery Timelines
From the moment your order is dispatched to when it reaches your door.
Standard Delivery
ORDER TYPE
PRODUCTION TIME
DELIVERY AFTER DISPATCH
TOTAL ESTIMATED TIME
Retail - standard products
2-3 Business days
3-5 Business days
5-8 Business days
Retail - customised products
3-4 Business days
3-5 Business days
6-9 Business days
Total Time: 6-9 Business Days
Confirmed at order stage
5-9 Business days
Confirmed at order stage
Bespoke Gifting Boxes
Confirmed at order stage
5-9 Business days
Confirmed at order stage
Business days exclude Sundays and public holidays. Production time begins only after your order is confirmed and, where applicable, your design proof is approved. For corporate and bulk orders, your delivery date is confirmed in writing before you pay.
Festive season orders — particularly around Diwali, Christmas, and year-end — experience higher volumes. We strongly recommend placing orders at least 3 weeks in advance during these periods to guarantee your delivery date.
03
Shipping Costs
Different policies apply for retail and corporate orders.
Retail Customers
Shipping charges will be calculate at the checkout page.
Corporate & Bulk Orders
Shipping for corporate orders is charged at actuals — meaning you pay the exact courier cost, with no markup from our side.
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The shipping cost is calculated based on order weight, dimensions, and your delivery location, and is included as a line item in your quote before you confirm the order. There are no surprise charges at dispatch.
For corporate clients requiring delivery to multiple locations (e.g. different offices or individual employee addresses), each delivery point may attract a separate shipping charge.
04
Dispatch Process
What happens between placing your order and it leaving our studio.
Order to dispatch — step by step
01
Order confirmed
You receive a confirmation from us via WhatsApp or email. For custom orders, production begins only once your design proof is approved.
02
Production & quality check
Your order is laser-cut, finished, and inspected. Every piece is checked before it's packed.
03
Packed & dispatched
Your order is securely packed and handed to the courier. You receive a tracking number on dispatch.
04
Delivered
Your order arrives within 3–5 business days of dispatch. For corporate orders, this aligns with the delivery date confirmed in your quote.
05
Courier Partners
How we choose who delivers your order.
Our approach to courier selection
We work with reputable national courier partners including BlueDart, Gati and others depending on your location and order size. The courier is selected to ensure the fastest and safest delivery for your specific pin code and order weight.
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You will receive a tracking number via WhatsApp or email once your order is dispatched, so you can monitor delivery in real time.
If you have a preferred courier partner — particularly for large corporate orders — let us know at the time of placing your order and we will do our best to accommodate the request.
06
Damaged or Incorrect Orders
What to do if your order arrives damaged or isn't what you expected.
Our approach to courier selection
If your order arrives damaged in transit, or if there is an error with your product, please contact us within 48 hours of delivery with the following:
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— A photograph of the damaged or incorrect item
— Your order reference or the name under which the order was placed
— A brief description of the issue
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Send this directly to us on WhatsApp at +91 75750 21443 or by email Enso Meraki Studio.
Resolution
Each case is reviewed individually. Depending on the nature of the issue, resolution may include a replacement, a partial or full credit, or another outcome appropriate to the situation.
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We do not offer blanket returns on custom or personalised products — because each piece is made specifically for you, we handle issues on a case by case basis and always aim to make it right.
07
Undelivered or Returned Orders
What happens if delivery is unsuccessful.
Failed Delivery Attempts
Couriers typically make 2–3 delivery attempts before returning the package to us. If you are unavailable at the time of delivery, please use your tracking number to reschedule directly with the courier.
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If an order is returned to us due to an incorrect address provided at the time of ordering, or repeated failed delivery attempts, a re-shipping charge will apply for the order to be resent.
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For orders returned due to courier error, we will arrange re-dispatch at no additional cost to you.
Please ensure your delivery address and contact number are accurate at the time of placing your order. Custom and personalised orders cannot be refunded if returned due to an incorrect address.