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Exchange & Returns
Every piece we make is crafted with care and intention. Please read this policy carefully before placing your order — it applies to all purchases made through our website, WhatsApp, or any other channel.
Last Updated: June 2026
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Personalised & Bespoke Products
Products made with your name, logo, or custom design.
No Exchange or Returns on custom orders
Because each personalized item is made exclusively for you — engraved with your name, logo, or bespoke artwork — we do not accept returns or exchanges on custom orders once production has begun. These products are created specifically to your specifications and cannot be resold or repurposed.
The only exception is when the error is ours — for example, an incorrect engraving, wrong material used, or a defect in craftsmanship that is attributable to our production process. In such cases, we will remake or replace the item at no additional cost to you.
Please review all details before confirming your order. Once you approve your order confirmation — including names, spellings, design files, and any special instructions — we begin production immediately. Changes or cancellations cannot be accommodated after this point. If you spot an error after confirming, contact us on WhatsApp at +91 75750 21443 right away and we will do our best to help if production has not yet started.
02
Standard Designer Products
Non-personalized products from our regular collection.
All sales are final
Our standard designer products — including coasters, trivets, and home décor items that are not personalized — are crafted to order. All sales on standard products are final. We do not offer returns, refunds, or exchanges for change of mind, incorrect sizing estimates, or personal preference once an order has been placed.
We encourage you to reach out to us before placing your order if you have questions about dimensions, materials, or finishes. We are happy to guide you — contact us on WhatsApp at +91 75750 21443 or by email at Enso Meraki Studio
If your standard product arrives damaged in transit or has a manufacturing defect, please refer to the section below — we will review your case and respond promptly.
03
Damaged or Defective Products
What happens if something goes wrong with your order.
We take quality seriously
We inspect every order before it leaves our studio. However, if your product arrives damaged in transit or has a manufacturing defect, we want to know and we will work with you to make it right. Each complaint is reviewed individually, and the resolution — whether a replacement, remake, or another suitable outcome — is determined at our discretion based on the nature of the issue.
You must report any damage or defect within 48 hours of delivery. This window exists because damage from transit needs to be assessed promptly, and delays make it difficult for us to determine the cause. Claims raised after 48 hours of delivery unfortunately cannot be processed.
48-hour reporting window applies to all orders. Please inspect your package as soon as it arrives. Do not discard the original packaging — photographs of both the item and its packaging will be required when raising a complaint.
04
How to Report an Issue
Follow these steps to raise a complaint with us.
Complaint process
If you believe your order qualifies for a review under this policy, please follow the steps below. Acting quickly gives us the best chance of resolving your issue smoothly.
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Contact us within 48 hours of delivery: Reach out via WhatsApp at +91 75750 21443 or by email at Enso Meraki Studio Include your full name and order details so we can locate your purchase quickly.
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Send clear photographs: Share photos that clearly show the damaged or defective area of the product, alongside photographs of the original packaging. Please do not discard the packaging before your complaint is resolved.
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Send clear photographs: Share photos that clearly show the damaged or defective area of the product, alongside photographs of the original packaging. Please do not discard the packaging before your complaint is resolved.
05
Delivery Delays
Delays caused by our courier partners.
Beyond our control
Once your order has been dispatched, delivery timelines are managed entirely by our courier partners. While we work only with reputed courier services, transit delays can occasionally occur due to factors outside our control — including weather conditions, public holidays, high-volume periods, or logistical disruptions at the courier's end. Enso Meraki Studio is not responsible for delays caused by the courier service and such delays do not qualify for a refund or replacement.
If your order has not arrived within a reasonable period beyond the estimated delivery window, we encourage you to reach out to us. We will investigate the matter with our courier partner on your behalf and keep you updated on the status of your shipment.
In the event that a parcel is confirmed as lost or misplaced by the courier service, we will offer you either a full refund or a replacement shipment — whichever you prefer. We will initiate this only after the loss has been formally confirmed through our courier partner's investigation process.
If you suspect your parcel is lost or significantly delayed, contact us at ensomerakistudio@gmail.com or WhatsApp us at +91 75750 21443 with your order details and we will take it up with the courier immediately.
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Contact Us
Get in touch
If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we've handled your data, please contact us:
Business name: Enso Meraki Studio
Location: Ahmedabad, Gujarat, India
Email: Enso Meraki Studio
WhatsApp: +91 75750 21443
Website: www.ensomeraki.com
We aim to respond to all privacy-related queries within 30 days.