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Privacy Policy
Your privacy matters to us. This policy explains what personal information we collect, how we use it, and your rights in relation to it. We keep this simple and honest — no legal jargon where plain language works.
Last Updated: June 2026
01
Who we are
By using our website or placing an order, you agree to be bound by these terms.
Enso Meraki Studio
Enso Meraki Studio is based in Ahmedabad, Gujarat, India. We operate the website www.ensomeraki.com and sell bespoke laser-cut gifting products and home décor.
We are the data controller for the personal information collected through this website and through our WhatsApp and email communications. This means we are responsible for deciding how and why your data is used, and for keeping it safe.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us
02
What we collect
The types of personal information we may hold about you.
Information you give us directly
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Your full name
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Email address
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Phone number (including WhatsApp number)
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Delivery address
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Company name and designation (for corporate orders)
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Order details, including product specifications, quantities, and personalisation instructions
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Payment confirmation details (we do not store card numbers or banking credentials)
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Any artwork, logos, or design files you share with us for custom orders
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Any messages or notes you send us
Information collected automatically
When you visit our website, certain information is collected automatically by our website platform (Wix) and analytics tools. This may include:
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Your IP address and approximate location
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Browser type and device information
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Pages visited and time spent on the site
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Referring website or search term
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Cookie identifiers (see the Cookies section below)
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This information is collected and processed by Wix on our behalf. We use it in aggregate to understand how visitors use our website and to improve it.
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How we collect it
The channels through which we receive your information.
Collection Channels
We collect personal information through the following channels:
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Our website— via the contact form, enquiry forms, and any purchase or checkout flow on www.ensomeraki.com
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WhatsApp— when you message us directly at +91 75750 21443 to enquire, place, or discuss an order
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Email— when you contact us at ensomerakistudio@gmail.com
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Instagram— if you message us via our Instagram profile, the information you share is governed by Meta's privacy policy as well as ours
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Automatic collection— via cookies and analytics tools on our Wix-hosted website
04
Why we use your information
The purposes for which we process your personal data.
Purpose of processing
We use the personal information we collect for the following purposes:
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To process and fulfil your order— including producing your product, coordinating delivery, and communicating with you throughout
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To provide customer support— responding to queries, resolving issues, and following up on your order
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To send order-related communications— confirmation messages, design proofs, dispatch notifications, and tracking information
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To send marketing communications— promotions, new product announcements, and offers, where you have consented (see the Marketing section)
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To improve our website and services— using aggregated, anonymised analytics data
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To comply with legal obligations— including maintaining transaction records as required by Indian tax and business law
We do not use your personal information for any purpose other than those listed above. We do not sell your data. We do not use it for automated decision-making or profiling.
05
Marketing communiations
How we use your contact details for promotional purposes.
Promotions & Newletters
We may send you promotional messages about new products, seasonal offers, or gifting ideas via WhatsApp or email. We will only do this if:
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You have explicitly opted in to receive marketing communications from us, or
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You are an existing customer and the communication relates to products similar to those you have previously purchased, in accordance with applicable Indian law
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You can opt out at any time by replying "STOP" to any WhatsApp message from us, by clicking the unsubscribe link in any email, or by contacting us directly at Enso Meraki Studio
Once you opt out, we will stop sending marketing communications promptly. You will still receive transactional messages related to any active orders.
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Sharing your information
Who else may have access to your personal data and why.
Third parties we share data with
We do not sell or rent your personal data to third parties. We share your information only in the following limited circumstances:
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Courier and logistics partners— your name, phone number, and delivery address are shared with our courier partners (such as BlueDart or Gati) solely for the purpose of delivering your order
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Wix (website platform)— our website is hosted on Wix, which processes certain data on our behalf as described in their privacy policy at wix.com/about/privacy
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Payment processors— if you pay via a third-party payment gateway (such as UPI or bank transfer), your payment details are handled directly by that service and are subject to their privacy terms
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Legal compliance— we may disclose your information to government authorities or law enforcement if required to do so by Indian law
07
Cookies
Small files that help our website function and improve your experience.
How we use cookies
Our website uses cookies — small text files placed on your device — to help the site function properly and to understand how visitors use it. Cookies are managed by our website platform, Wix.
The types of cookies used on our site include:
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Essential cookies— required for the website to function. These cannot be switched off.
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Analytics cookies— used to understand visitor behaviour in aggregate (e.g. which pages are most visited). This data is anonymised and does not identify you personally.
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Preference cookies— used to remember settings such as language or region.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the website.
For a full list of cookies used by Wix on websites hosted on their platform, please refer to Wix's cookie policy.
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Wix Platform
Our website is built on Wix — here's what that means for your data.
Wix as data processor
Our website is hosted and built using Wix (wix.com). As the platform on which our site operates, Wix processes certain personal data on our behalf — including data submitted through contact forms and data collected via cookies and analytics.
Wix operates as a data processor under our instructions and is bound by data protection obligations. Their privacy practices are governed by their own privacy policy, which you can read at wix.com/about/privacy.
We recommend reading Wix's privacy policy alongside this one for a complete picture of how data is handled on our website.
09
Data Retention
How long we keep your personal information.
Retention period
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
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Order records— retained for a minimum of 7 years as required for tax and accounting purposes under Indian law
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Customer contact information— retained while you are an active customer and for a reasonable period thereafter, unless you request deletion
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Marketing consent records— retained until you withdraw consent, and for a reasonable period after to demonstrate compliance
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Design files and artwork— retained for the duration of your order and for a reasonable period in case of disputes or repeat orders, then deleted upon your request
Once data is no longer required, we delete or anonymise it securely.
10
Your Rights
What you can ask us to do with your personal information.
Your rights to your information.
Right to access - You can request a copy of the personal information we hold about you.
Right to correction - You can ask us to correct any inaccurate or incomplete information we hold.
Right to deletion - You can ask us to delete your personal data, subject to legal retention requirements.
Right to opt out - You can opt out of marketing communications at any time, with immediate effect.
Right to object - You can object to us processing your data for certain purposes.
Right to portability - You can request a copy of your data in a portable, machine-readable format.
To exercise any of these rights, contact us at ensomerakistudio@gmail.com or on WhatsApp at +91 75750 21443. We will respond within 30 days. We may need to verify your identity before processing your request.
11
Security
How we protect your personal information.
Our security measures
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or loss.
These include:
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Using Wix's secure, SSL-encrypted platform for our website
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Limiting access to your personal information to only those who need it to fulfil your order
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Not storing payment card details — payments are processed through secure third-party payment systems
No method of electronic transmission or storage is completely secure. While we take your data security seriously, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
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Children's privacy
Our security measures
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or loss.
These include:
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Using Wix's secure, SSL-encrypted platform for our website
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Limiting access to your personal information to only those who need it to fulfil your order
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Not storing payment card details — payments are processed through secure third-party payment systems
No method of electronic transmission or storage is completely secure. While we take your data security seriously, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
13
Changes to policy
Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. The current version will always be available on this page, with the date it was last updated clearly shown at the top.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
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Contact Us
Get in touch
If you have any questions about this Privacy Policy, want to exercise your rights, or have a concern about how we've handled your data, please contact us:
Business name: Enso Meraki Studio
Location: Ahmedabad, Gujarat, India
Email: Enso Meraki Studio
WhatsApp: +91 75750 21443
Website: www.ensomeraki.com
We aim to respond to all privacy-related queries within 30 days.