At Enso Meraki, every product is thoughtfully crafted and, in many cases, made to order. As a result, production and dispatch timelines may vary depending on the nature and quantity of the order.

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Order Processing

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Most personalised and custom-made orders are processed only after design approval has been received from the customer.

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Production timelines typically range from 3 to 15 business days depending on:

• Product type

• Quantity ordered

• Level of customisation

• Current production schedule

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Estimated timelines will be communicated during the ordering process.

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Shipping

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We ship across India through trusted courier and logistics partners.

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Shipping timelines generally range between 2 to 10 business days after dispatch, depending on the delivery location.

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While we make every effort to ensure timely delivery, delays caused by courier partners, weather conditions, public holidays, or unforeseen circumstances are beyond our control.

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Tracking Information

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Tracking details will be shared once the order has been dispatched.

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Delivery Address

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Customers are responsible for providing accurate shipping information. Enso Meraki shall not be held responsible for delays or losses resulting from incorrect delivery details.

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Damaged Shipments

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If a package arrives visibly damaged, customers are requested to:

• Take photographs immediately upon receipt.

• Contact us within 48 hours of delivery.

Claims reported beyond this period may not be eligible for resolution.